Refund policy

Refund Policy

Returns

We want you to love your purchase from Chasing The Sun. If you are not completely satisfied, eligible items may be returned within 14 days of delivery.

To qualify for a return, items must be:

• Unworn and unused
• In their original condition
• Returned with original packaging

Customers must contact us before sending a return so we can provide return instructions.

Non-Returnable Items

The following items cannot be returned:

• Custom or personalized items
• Worn or damaged items
• Items returned without prior authorization

For hygiene reasons, certain items such as earrings may not be eligible for return unless they arrive damaged or defective.

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, your refund will be issued to the original payment method. Processing times may vary depending on your payment provider.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery so we can resolve the issue.

Contact

For return requests or questions, please contact us through the contact form available on our website.